Shipping Policy
Shipping Policy
Delivering Your Jewelry Safely To Your Door
At Quellithra™, we understand that every jewelry piece carries personal meaning. Our goal is to ensure your order is carefully prepared, securely packaged, and delivered smoothly to your doorstep.
Please review the information below regarding order processing, shipping timelines, tracking, and delivery expectations.
When Can I Expect To Receive My Shipment?
All orders are carefully processed and shipped from our fulfillment facilities within 7 business days after the order is placed.
After shipment, delivery typically takes approximately:
10–20 business days
depending on your location, carrier availability, and local delivery conditions.
Please note that delays may occasionally occur due to:
- Customs clearance or inspections
- Carrier service delays
- Weather conditions
- Transportation disruptions
We appreciate your understanding and patience in these situations.
How Can I Track My Order?
Once your order has been shipped, you will receive a Shipping Confirmation email containing your tracking number.
You can use this tracking number to check your order status through:
Please allow some time for tracking information to become active after shipment.
If you have any questions regarding your delivery status, please contact our customer support team.
What Are Your Shipping Rates?
We offer a simple and transparent shipping rate:
Fixed Shipping Rate: $5.99 USD
This shipping fee applies to orders shipped to destinations worldwide.
The final shipping cost will be displayed during checkout before payment is completed.
Which Countries Do You Ship To?
Quellithra™ currently ships worldwide.
We work with trusted shipping carriers to deliver orders to customers across different regions.
In rare cases where your country cannot be supported by our available logistics services, we will contact you as soon as possible and provide assistance with your order.
For questions regarding shipping destinations, please contact us:
How Can I Change My Shipping Address?
Shipping address changes are only available before your order enters processing.
Requests must be submitted on the same day the order is placed, before:
11:00 PM (PDT, UTC-7)
To request an address change, please contact us:
Once an order has been processed or shipped, we may no longer be able to modify the delivery address.
Can I Deliver My Order To An Address Different From My Billing Address?
Yes.
You may ship your order to an address different from your billing address.
Please ensure that all shipping information provided during checkout is accurate to avoid delivery issues.
How Is My Order Shipped?
Orders are shipped during regular business days, excluding holidays.
Orders placed on weekends (Saturday or Sunday) will typically be processed and shipped on the following business day.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
International Customs & Import Charges
For international shipments, local customs authorities may apply duties, taxes, or import fees depending on your country's regulations.
Please note:
- Quellithra™ is not responsible for customs policies or fees.
- Import charges vary by country.
- Customs inspections may cause additional delivery delays.
Customers are responsible for any applicable customs fees or import charges.
Damaged or Lost Packages
If your order arrives damaged or there is an issue with your delivery, please contact us within 72 hours of receiving your package.
Please provide:
✔ Order number
✔ Photos of the package
✔ Photos showing the issue with the product
Our customer support team will review your request and assist with an appropriate solution.
Need Assistance?
If you have any questions about shipping, tracking, or your order, our customer support team is always happy to help.
Company Name:
Hangzhou Mishen Technology Co., Ltd.
Brand Name:
Quellithra™
Email:
service@quellithra.com
Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)
Thank you for choosing Quellithra™.
We appreciate your trust and are committed to providing a smooth and reliable shopping experience from checkout to delivery.